Return & Refund Policy

Return and Refund Policy

Thank you for shopping with Cyperus Biogenics Pvt. Ltd. We strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our Return and Refund Policy below.

  1. Eligibility for Returns
    To be eligible for a return, your item must be:

    • Unused and in the same condition that you received it.
    • In the original packaging.
    • Returned within 10 days of receiving your order.

  2. Non-Returnable Items
    Certain items are non-returnable, including:

    • Gift cards
    • Downloadable software products
    • Health and personal care items if opened

  3. Return Process
    To initiate a return, please follow these steps:

    • Contact us at cyperus.cart@gmail.com or cyperusbiogenics@gmail.com to request a return authorization.
    • Provide your order number and the reason for the return.
    • Once approved, we will provide you with instructions on how to return your item.

  4. Return Shipping
    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  5. Refunds
    Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 8-10 business days.

  6. Exchanges
    If you would like to exchange an item for the same item in a different size or color, please contact us at cyperus.cart@gmail.com or cyperusbiogenics@gmail.com. We will guide you through the exchange process.

  7. Damaged or Defective Items
    If you receive a damaged or defective item, please contact us within 8 days of receiving your order. We will assist you in resolving the issue promptly.

  8. Contact Us
    If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us at:

    Cyperus Biogenics Pvt. Ltd.
    Email: cyperus.cart@gmail.com or cyperusbiogenics@gmail.com
    Contact Page: cyperuscart.com/pages/contact

Thank you for choosing Cyperus Biogenics Pvt. Ltd. We appreciate your business and aim to provide you with the best customer service possible.